We are committed to protecting and respecting your privacy.
This policy sets out the basis on which your personal data will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.
For the purpose of General Data Protection Regulation (GDPR) (EU) 2016/679 the data controller is Vanarack Automotive Accessories Ltd whose registered office is Torre Lea House, 33 The Avenue, Yeovil, Somerset, BA21 4BN.
All enquiries concerning our use or storage of data should be sent to [email protected].
Information we may collect from you
We may collect and process the following data about you:
Information that you provide us. This information about you that you give us by filling in forms on our site www.armorstore.co.uk or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, place an order, sign up to an email newsletter. The information you give us may include your name, address, e-mail address and phone number. Note: We do not hold any Credit/Debit Card details. Information passed between our site and our payment provider Sage Pay’s secure systems is encrypted.
If you contact us, we may keep a record of that correspondence;
We may ask you to complete surveys that we use for research purposes although you do not have to respond to them;
Details of transactions you carry out through our site and of the fulfilment of any contract between us;
Details of your visits to our site and the resources that you access.
Information we collect about you, with regard to each of your visits to our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Cookies are small encrypted text files that are sent to your browser from the websites you visit and are stored on your device.
To select the cookie preference for the site, navigate to the orange cookie bar found at the bottom of the website, this allows you to set the cookie setting that you are happy to accept.
We use the following types of cookies on the website:
These are temporary cookies that remain until you leave our web site or close the browser window. We use these to carry information across pages of our web site and in some cases, to prevent data from needing to be re-entered into forms.
We additionally make use of analytical cookies through Google Analytics. These cookies help us compile anonymous statistics that allow us to understand how visitors are using our web site, which pages are being visited, and help us improve it and its content. These cookies do not identify visitors personally.
Our use of Google Analytics will set the following cookies on your device.
This cookie is typically written to the browser upon the first visit to your site from that web browser, and is used to determine unique visitors to a site and is updated with each page view
This cookie is used to establish and continue a user session with your site. When viewing a page, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals.
Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user.
This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation and is updated with each page view.
Google offers an opt-out tool available at https://tools.google.com/dlpage/gaoptout which allows you to opt out of all their Analytics tracking for all web sites as an add-on to most popular browsers
Our website also carries embedded 'share' buttons to enable users of the site to easily share articles with their friends through a number of popular social networks. These sites may also set cookies when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these cookies.
To read more about cookies, what they mean, what they can be used for and why we have made this statement, please visithttp://www.aboutcookies.org. We may amend this policy in line with future changes in legislation or best practice.
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once We have received your information we will use strict procedures and security features to prevent unauthorised access.
How we make use of the information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
- Where we need to perform the contract, we have entered into with you.
- Where we need to comply with a legal obligation.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We use information held about you in the following ways:
To ensure that content from our web site is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which We feel may interest you;
To allow you to participate in interactive features of our service where you choose to do so;
To notify you about changes to our service;
To analyse information about our users in order to identify their potential preferences.
In some cases we may use your personal information to pursue legitimate interests of our own, provided your interests and fundamental rights do not override those interests.
The situations in which we will process your personal information are listed below:
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to provide you, with information about goods or services we feel may interest you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
We may disclose your personal information to any member of our group which means our subsidiaries, our ultimate holding company and its subsidiaries as defined under the UK Companies Act 2006.
We will not disclose your data to any third party outside our group for the purpose of direct marketing but we may from time to time provide you with information about goods and services which we feel may be of interest to you including those provided by third parties.
We will keep your details on file for a period of 7 years from the date of your last contact with us in order to simplify any future registration.
Sharing your information with Third Parties
We may have to share your data with third parties, including third-party service providers
Selected third parties including:
- analytics and search engine providers that assist us in the improvement and optimisation of our site;
- Couriers including: DPD Group, Tuffnells , TNT, Parcelforce : They process name, address, email address and telephone number details only to enable them to deliver customer parcels.
- Trustpilot: To process any review you give on Vanarack's service and products.
- Google: To improve and optimisation of our website.
- SagePay: to process payment of any retail order you make with us.
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
You have the right to request us not to use your details for the purpose of providing you with information about the goods and services provided by our group (other than information which you have specifically requested). You can also notify us by contacting us at Vanarack Automotive Accessories Ltd, 2 Well Lane, Purse Caundle, Dorset, DT9 5QU, or by email at [email protected]
The Act gives you various rights including the right to access information held about you. Your right to access can be exercised in accordance with the Act.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data.
Please contact us at [email protected]
Or by mail at:
Vanarack Automotive Accessories Ltd, 2 Well Lane, Purse Caundle, Dorset, DT9 5QU
Company registration number: 10739961
VAT Registration Number: 973 0124 37
unsuitable roof barsfailed to ensure the product I ordered, on the advice of a representative of a company they claim to do a lot of business with, was suitable basically told it was my fault for ordering the wrong thing then when I was passed over to her husband was told that I was probably installing it incorrectly. I was told he would look into it an ring me back, he didn't. I have emailed, no response and when I ring nobody answers I just get told to leave a messagedavid babb
Mis- sized middle frameDelivery time excellent. Middle section of the rack was slightly bigger on one side than the other making the installation pretty tricky as the holes between the 3 sections didn't quite line up meaning a lot of faffing about was needed to try and get it all somewhere near square to fix together. Unusual as this is my 5th Rhino rack amd they're so simple to fit normally you can do it with your eyes closed. Got it on and secured eventually but shouldn't have taken anywhere near that long had all parts been correctly sizes.David Brown
The VW crafter seat covers with folding…The VW crafter seat covers with folding middle seat are well made and fit very well. I’m very pleased with them. Fast delivery. Thanks so much!Stella Bee